If you are not satisfied with your order in any way, you may exchange it within 3-5 business days after the item is received. The item must unworn and shipped with tracking information.
Solid Gold & Silver orders are final.
All sales on Earrings are final.
Your refund will be processed once the item is received. Return shipping costs will be deducted from the total refund amount.
Email sales@hazinayangu.com for instructions on how to make exchanges and returns.
Jewelry at Hazina Yangu is crafted to be cherished for generations, using high-quality materials that ensure lasting beauty. To maintain your jewelry’s brilliance, we offer a Lifetime Repair & Care Warranty, which includes professional cleaning, polishing, and minor repairs, with customers only covering shipping costs.
Our Limited Lifetime Warranty protects against manufacturing defects and provides one free cleaning & polish per year for normal wear and tear.
For those seeking extended coverage, our Extended Care Plan offers deep cleaning, refinishing, and stone tightening for up to 10 years, along with discounted repairs for accidental damage.
Additionally, our Trade-In & Upgrade Program allows customers to exchange older pieces for credit toward new purchases, ensuring their collection evolves with their style.
While our warranty covers everyday wear, it does not extend to damage caused by accidents, misuse, or improper storage.
